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Live Chat & Messaging

Every Missed Chat Is a
Missed Sale

78% of customers buy from the first business that responds. Connect instantly with every website visitor through one unified inbox—SMS, web chat, and other service communications all in one place.

DealerProEdge chat messaging interface
78%

Buy from first responder

5min

Avg. response time goal

4+

Channels in one inbox

24/7

Auto-reply coverage

The Ultimate Dealership Messaging Hub

Stop losing digital leads. Engage website visitors with live chat, SMS, and instant responses to drive more showroom visits.

Hi, is the 2024 F-150 Lariat still on the lot?
Car Buyer
Dealer
Yes it is! We just got it prepped this morning.
Dealer
Would you like to schedule a test drive today?
That would be great. Can I come by at 4 PM?
Car Buyer

Instant Lead Response

Connect with car buyers the moment they land on your VDPs. Never let a hot lead go cold.

What is my current trade-in worth?
Car Buyer
Dealer
I can help you with that right now.
Dealer
What is the VIN or license plate of the vehicle?
Dealer
Also, are you looking at new or used inventory?

Unified Dealership Inbox

Manage SMS, Web Chat, and other service communications from one central dashboard.

Brandon
Manu
Dwayne
Emily
Manu
Healey
Brandon

Smart Team Routing

Automatically route leads to the right department—Sales, Service, or Parts—for faster response times.

Brandon
BrandonSales Pro
Manu
ManuService Advisor
Donna
DonnaParts Dept
Roger
RogerBDC Director
Sarah
SarahFinance Specialist
Healey
HealeyGeneral Manager
Brandon
BrandonSales Pro
Manu
ManuService Advisor
Donna
DonnaParts Dept
Roger
RogerBDC Director
Sarah
SarahFinance Specialist
Healey
HealeyGeneral Manager
Brandon
BrandonSales Pro
Manu
ManuService Advisor
Donna
DonnaParts Dept
Roger
RogerBDC Director
Sarah
SarahFinance Specialist
Healey
HealeyGeneral Manager
Brandon
BrandonSales Pro
Manu
ManuService Advisor
Donna
DonnaParts Dept
Roger
RogerBDC Director
Sarah
SarahFinance Specialist
Healey
HealeyGeneral Manager

Response-Time Automation

Set business hours, auto-replies, and lead-capture prompts so no inquiry goes unanswered—even when your team is busy.

Vehicle Walkaround
Sales Floor Cam
BDC Agent
Customer (Mobile)
Sales Manager

Media & Vehicle Sharing

Share photos, links, and key vehicle details instantly inside the conversation to answer questions fast and build confidence.

Log SMS Lead
Schedule Test Drive
Send E-Price
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CRM Integration & Tracking

Sync chat history directly into your Dealer DMS/CRM. Track leads from first click to test drive.

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Contact Info
2
Schedule Call

See Messaging in Action

Get a personalized demo showing how DealerProEdge Messaging can help your team respond faster and convert more leads into appointments.

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