Live Chat & Messaging

Every missed chat is a missed sale.

78% of customers buy from the first business that responds. DealerProEdge gives shoppers immediate, inventory-aware AI assistance and brings in your dealership team when a conversation needs a personal touch.

AI vehicle assistant answering a shopper and presenting matching inventory

78%

Buy from first responder

Immediate

Response time

24/7

AI shopper assistance

Messaging suite

Make every website conversation easier to catch, route, and close.

01

Instant lead response

Connect with shoppers the moment they land on your SRPs and VDPs so hot leads do not go cold before your team sees them.

02

AI shopper assistance

Answer common shopper questions around the clock, surface relevant vehicles, and bring in your dealership team when a conversation needs a personal touch.

03

Smart team routing

Send inquiries to Sales, Service, Parts, BDC, or the right rooftop so shoppers get an answer from the team that can actually help.

04

Response-time automation

Use business hours, auto-replies, and lead-capture prompts so no inquiry goes unanswered when your team is busy or offline.

05

Media and vehicle sharing

Share photos, inventory links, and key vehicle details inside the conversation to build trust and shorten the path to appointment.

06

CRM integration and tracking

Sync chat history into your dealer CRM or DMS and track conversations from first click through test drive and follow-up.

Workflow

Built for the pace of dealership retail.

Capture

Turn VDP visits and site questions into real conversations before shoppers bounce.

Route

Send the conversation to the right person or department based on intent, hours, and availability.

Track

Keep the full conversation history tied to the customer journey and downstream lead systems.

Schedule a Demo

Submit the form below or schedule a time directly on our calendar.

By submitting this form, you agree to our Terms of Use and Privacy Notice. We will use your contact information to respond to your request.